Returns & Exchanges

At Flory's Online, we want your home to feel perfect. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log into your account or use our guest portal to select the items you wish to return and receive a prepaid shipping label.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage.

3

Ship the Items

Affix the return label to the outside of the box and drop it off at any authorized carrier location or schedule a home pickup.

4

Receive Your Refund

Once our warehouse inspects the returned home goods, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing